The "Intelligent Agents and the Future of Customer Support" panel at the Digital Worker Forum is set to delve into how AI can revolutionize customer service by providing personalized experiences. Experts will discuss AI's capability to automate complex issue resolution, signaling a move from one-size-fits-all to tailored user interactions. The event will bring together business, finance, and technology professionals to share how these disciplines can merge to elevate customer support, with insights on leveraging human capital alongside technological advancements for enhanced service delivery.
The panel will also tackle the pressing trends and imminent challenges within the customer support industry, such as the growing need for specialized services amidst a global workforce disparity. A highlight will be the perspectives on the uneven AI investments that could disrupt the customer service automation sector. The forum promises to offer a condensed but comprehensive view of the dynamic customer support landscape, emphasizing intelligent agents' pivotal role in shaping its future.
Speaker: Natasha Berness, Founder SoliVana Wellness Spa, Big 5 Consulting Executive in High Tech and CPG Industries
Speaker: Rama Venkat, CTO, Charlee.ai
Speaker: Anastasia Sartan - Co-founder at GetGenAI, Founder at hire5.co
moderator: Matt Marshall, Founder & CEO at VentureBeat. Speakers: Segey Edunov, Llama2, Director of Engineering, Gen AI at Meta, Kevin Tsai, Head of Solution Architecture, Generative AI and ML Infrastructure at Google.
Speaker: David Yang, Ph.D., co-founder at Newo.ai, founder at ABBYY.com, TEDx speaker, World Technology Pioneer by WEF, California’s 100 Top Founders in the Big Data Space.
The upcoming fireside panel will feature two eminent personalities in the field of AI and automation: Peter White, SVP Product, Enterprise AI and Automation at Automation Anywhere, and Dr. David Yang, Ph.D., founder of ABBYY and Newo.ai.
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